What you agree to when you connect a channel
Channelflow is operated by Channelflow SL, Calle Serrano 41, 28001 Madrid, Spain. These terms cover the self-serve plans; enterprise contracts replace them.
You keep your content and your channels. We run the flows you configure and never publish anything a flow was not told to publish. Either side can end the arrangement with notice, and you can export everything on the way out.
Who we are and what this covers
Channelflow SL provides software that posts to, translates for, and watches Telegram channels you control. We are not affiliated with Telegram, and Telegram’s own terms apply to your channels independently of ours.
These terms apply to the Solo, Operator and Desk plans. If you sign an enterprise order form, that document and its DPA take precedence over everything here.
Your account
You need an account and at least one channel where you can grant admin rights. You are responsible for who you invite and what they do with their seat.
What you publish stays yours
You own your drafts, prompts, glossaries and published posts. We store them to run the flows you configured and to show you what happened. We do not train models on your content, and we do not sell or share it.
What we may refuse to publish
We will not knowingly help distribute content that is illegal where it is published, that impersonates a person or institution, or that is designed to deceive about its source. This is a small list on purpose — we are not the editor of your channel.
Uptime, incidents and credits
Desk and annual plans carry a 99.9% monthly uptime commitment measured on the public status page. If we miss it, you get a service credit against the following invoice: 10% below 99.9%, 25% below 99.0%, 50% below 95.0%.
Ending the agreement
You can cancel at any time from the billing page. The plan keeps running until the end of the period you already paid for; we do not refund unused months except under the refund policy. Exports stay available for 90 days after the end.
We can end the agreement with 30 days’ notice, or immediately if an account is being used for the things listed in clause 04. In either case unused prepaid time is refunded.
Changes to these terms
We email every account 30 days before a material change and keep every previous version linked from this page. Continuing to use Channelflow after the notice period means you accept the new version.