The answers people email us for
Written the way we would answer in a reply — including the cases where the answer is no.
What counts as a channel?
One Telegram channel or group where the bot is an admin. A channel counts once no matter how many languages it receives — five languages into one channel is still one channel.
Do languages cost extra?
No. Translation targets are unlimited on Operator and Desk — only channels and source counts decide the plan.
Is there a per-post fee?
No. There is no per-post fee on any plan; volume never changes the price.
Can I pay yearly and still change plan?
Upgrades are prorated against what is left of the year and charged the same day. Downgrades hold until renewal — we do not refund the difference, and we say so before you click.
Which payment methods work where?
PENDING — answer not in the design.
Who pays the VAT?
We invoice from Spain. Private customers in the EU pay their local rate; businesses with a valid VAT number are reverse-charged and pay none. Outside the EU no VAT is added at all.
What happens if a payment fails?
PENDING — answer not in the design.
Do you refund?
Within 14 days of a first payment, yes, in full, no questions. After that we refund only when we broke something — the status page is the record we both look at.
Is the trial limited in features?
PENDING — answer not in the design.
Can I buy with Telegram Stars only?
PENDING — answer not in the design.
Not sure which plan your setup lands on?
Put your channels and languages into the calculator — it names the plan and shows the yearly difference.